{"xsrfToken":"7385f889a80b90a0a370b6279fbfdb02d62fb1fe_lout","branding":{"id":"2","key":"ihd","name":"Data Collection & Reporting Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#010a06","headerLinkHoverBGColor":"#010a06","headerBadgeColor":"#010a06"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","userInitialAnnouncementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. ","translations":{"en-US":{"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","announcementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3b413b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"ihd","projectId":10003,"serviceDeskId":2,"name":"Data Collection & Reporting Help Desk","description":"<p>This Help Desk is for questions & support for the following systems: i4see, ESOL, ESS/ESSP, and iNHDEX</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"205","name":"Education Freedom Account (EFA)","descriptionHtml":"","callToAction":"Education Freedom Account (EFA)","introHtml":"<p>Use this link to request help with EFA related questions</p>","icon":10482,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[11],"key":""},{"id":"193","name":"ESOL - Other","descriptionHtml":"","callToAction":"ESOL - Other","introHtml":"<p>Use this link to request help with miscellaneous items. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[51],"key":""},{"id":"191","name":"ESOL - Student Data","descriptionHtml":"","callToAction":"ESOL - Student Data","introHtml":"<p>Use this link when you notice a student-specific error (e.g., incorrect spelling, incorrect EL status or grade-level).</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[51],"key":""},{"id":"190","name":"ESOL - Technical Assistance","descriptionHtml":"","callToAction":"ESOL - Technical Assistance","introHtml":"<p>Use this link when you have a question about a feature or function of the system or if you are a new user requesting support/training</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[51],"key":""},{"id":"194","name":"ESOL - Warning, Errors, and Anomalies","descriptionHtml":"","callToAction":"ESOL - Warning, Errors, and Anomalies","introHtml":"<p>Use this link if you're receiving a validation error/warning after your submission reaches the work queue, or if you have a question about an Anomaly Report. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[51],"key":""},{"id":"58","name":"ESS/ESSP Data Collection Questions","descriptionHtml":"","callToAction":"ESS/ESSP Data Collection Questions","introHtml":"<p>Submit questions related to the ESS/ESSP data collections.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[22],"key":""},{"id":"48","name":"Formatting Errors & Uploading Issues","descriptionHtml":"","callToAction":"Formatting Errors & Uploading Issues","introHtml":"<p>Use this link to request help with formatting and submission errors. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"233","name":"iNHDEX Questions","descriptionHtml":"","callToAction":"iNHDEX Questions","introHtml":"<p>Use this link to request help with iNHDEX questions.</p>","icon":10562,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[63],"key":""},{"id":"121","name":"iPlatform Issues","descriptionHtml":"","callToAction":"iPlatform Issues","introHtml":"<p>Use this link to submit iPlatform Issues</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[36],"key":""},{"id":"57","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Use this link to request help with miscellaneous items. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"228","name":"Reports and Anomalies","descriptionHtml":"","callToAction":"Reports and Anomalies","introHtml":"<p>Use this link to request help with i4see Reports and Anomalies.</p>","icon":10536,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"170","name":"SASID Merge","descriptionHtml":"","callToAction":"SASID Merge","introHtml":"<p>Use this link when you've identified a student with a duplicate SASID in i4see and need the SASIDs for the student merged. Please include your district's name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"200","name":"SAU/District/School and Staff Updates","descriptionHtml":"<p>Click Here for Update Instructions. <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/kb/view/1213071361\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/kb/view/1213071361</a></p>","callToAction":"SAU/District/School and Staff Updates","introHtml":"<p>Please use this form to submit SAU/District/School and Staff changes.</p>","icon":10528,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[11],"key":""},{"id":"192","name":"School Annual Data and Calendar","descriptionHtml":"","callToAction":"School Annual Data and Calendar","introHtml":"<p>Use this link to submit questions about the School Annual Data tab or the School Annual Calendar tab.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"171","name":"Special Circumstances","descriptionHtml":"","callToAction":"Special Circumstances","introHtml":"<p>Use this link to request help with specific student data questions (e.g., unusual enrollment situations) that have not triggered an error or an anomaly, but for which you need clarification. Please include your district's name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"202","name":"System Enhancement and Feature Suggestions","descriptionHtml":"","callToAction":"System Enhancement and Feature Suggestions","introHtml":"","icon":10480,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[53],"key":""},{"id":"47","name":"Update Certified File","descriptionHtml":"","callToAction":"Update Certified File","introHtml":"<p>Use this link to request changes to certified files. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"59","name":"Validation Errors and Warnings","descriptionHtml":"","callToAction":"Validation Errors and Warnings","introHtml":"<p>Use this link if you're receiving a validation error/warning after your submission reaches the work queue. Please include the district name in your ticket.</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"234","name":"Accountability","descriptionHtml":"<p>NEW Link - Click Here - <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/portal/22</a></p>","callToAction":"Accountability","introHtml":"<p>NEW - Please direct all tickets to the new Accountability Help Desk - <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/portal/22</a></p>","icon":10482,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"199","name":"Assessment/Testing","descriptionHtml":"<p>NEW Link - Click Here - <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/portal/22</a></p>","callToAction":"Assessment/Testing","introHtml":"<p>NEW - Please direct all tickets to the new Assessment Help Desk - <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/portal/22</a></p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"23","name":"BOY Submission","descriptionHtml":"","callToAction":"BOY Submission","introHtml":"<p>Having trouble with your BOY Submission Upload?</p>","icon":10470,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"21","name":"EOY Submission","descriptionHtml":"","callToAction":"EOY Submission","introHtml":"<p>Having trouble with your EOY submission upload?</p>","icon":10508,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"17","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain applications or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"35","name":"Formatting errors/uploading issues","descriptionHtml":"","callToAction":"Formatting errors/uploading issues","introHtml":"<p>Are you having formatting issues or trouble uploading your submission?</p>","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"18","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"16","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"22","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"20","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"25","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"24","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"19","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"ESS/ESSP- Data Collections Systems - Public & Nonpublic Schools"},{"id":51,"name":"ESOL - English for Speakers of Other Languages"},{"id":11,"name":"i4see Issue - Initiative for School Empowerment and Excellence"},{"id":63,"name":"iNHDEX - Initiative for New Hampshire’s Data Exchange"},{"id":36,"name":"iPlatform"},{"id":53,"name":"System Enhancement and Feature Suggestions"}],"orderMapping":{"5":[21,29],"51":[194,191,190,193],"22":[58],"63":[233],"36":[121],"53":[202],"6":[21,29],"11":[48,59,228,205,192,200,47,170,171,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d10b7c9-40e5-3e58-ae56-f22f62299d77","appLinkName":"System Confluence","appLinkUrl":"https://nhdoepm.atlassian.net/wiki","spaceKey":"IHD","spaceName":"i4see Help Desk","spaceUrl":"https://nhdoepm.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":2,"kbLinkDomainURLs":["https://nhdoepm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"","userLanguageMessageWiki":"<p>When inquiring about an issue with a particular student's data, DO NOT include the student's name and SASID together in the ticket. This is a violation of NH law. Whenever possible, please provide the SASID only.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"When inquiring about an issue with a particular student's data, DO NOT include the student's name and SASID together in the ticket. This is a violation of NH law. Whenever possible, please provide the SASID only.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGRkMzk1MC02ZDBmLTQ0YzgtOGMxYi0xNTQzNWU2NzBiZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDA0MTIsIm5iZiI6MTczMjE5OTIxMn0.NSyFWYnqkn1qWQf-og6g7NSoIWr7IMEE_3828Sn2l20","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"20dd3950-6d0f-44c8-8c1b-15435e670bd2","tokenDurationInMins":20}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}