Jira Service Management

{"xsrfToken":"91f96bbf3d13e28a05f86308e8933620b82a7c35_lout","branding":{"id":"6","key":"chd","name":"Credentialing Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#010a06","headerLinkHoverBGColor":"#010a06","headerBadgeColor":"#010a06"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","userInitialAnnouncementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. ","translations":{"en-US":{"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","announcementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. 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Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"myNHDOE/EIS consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"236","name":"myNHDOE/EIS role assignment requests","descriptionHtml":"","callToAction":"myNHDOE/EIS role assignment requests","introHtml":"Submit requests to assign staff an EIS role in myNHDOE","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[29],"key":""},{"id":"82","name":"National/Regional","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"National/Regional","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"235","name":"NH PEPP Clinical Educator Comparability","descriptionHtml":"","callToAction":"NH PEPP Clinical Educator Comparability","introHtml":"Requests from staff of NH IHE PEPP's regarding Clinical Educator selection.","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[65],"key":""},{"id":"77","name":"NH state approved educator preparation program","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"NH state approved educator preparation program","introHtml":"Includes assistance with Test Evaluations and program completion recommendations","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"94","name":"Obtain a Credential Verification or Apostille","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Obtain a Credential Verification or Apostille","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[31],"key":""},{"id":"247","name":"One-Year Certificate of Eligibility","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"One-Year Certificate of Eligibility","introHtml":"Inform Bureau of Credentialing of intent to hire or extension","icon":10489,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[29],"key":""},{"id":"79","name":"Out-of-state approved educator preparation program","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Out-of-state approved educator preparation program","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"99","name":"Paraeducator I and II","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Paraeducator I and II","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"118","name":"Payment Issues","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Payment Issues","introHtml":"If you have quit or timed out of the application wizard, EIS will not permit another attempt for 24 hours. Please confirm on your bank/credit card account that you have not been charged and begin your submission again in 24 hours. If you have been charged and do not see a pending application/endorsement, or have been charged more than once, please submit a Help Desk request here.","icon":10484,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[30],"key":""},{"id":"81","name":"Portfolio/Oral Board","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Portfolio/Oral Board","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"113","name":"Pre-application consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a pre-application inquiry. Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Pre-application consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"109","name":"Problem?","descriptionHtml":"","callToAction":"Problem?","introHtml":"Let us know how we can provide excellent customer service.","icon":10489,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[32],"key":""},{"id":"179","name":"Professional Development Master Plan submission","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Professional Development Master Plan submission","introHtml":"Support for NH employers with a Professional Development Master Plan","icon":10482,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[29],"key":""},{"id":"96","name":"Provide Professional Development to NH educators","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Provide Professional Development to NH educators","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[31],"key":""},{"id":"86","name":"Recommended Renewal","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Recommended Renewal","introHtml":"Renew with a Recommendation while employed under a NHDOE approved Professional Development Master Plan (PDMP)","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[28],"key":""},{"id":"89","name":"Request a Name Change","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Request a Name Change","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"178","name":"Request an Experienced Educator Upgrade (EEL)","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Request an Experienced Educator Upgrade (EEL)","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[31],"key":""},{"id":"231","name":"Revisions (BOP/EOP)","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Revisions (BOP/EOP)","introHtml":"Questions about a NHED request for a revision of your BOP or EOP","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[60],"key":""},{"id":"206","name":"School Bus Driver Criminal History Record Check Clearance","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"School Bus Driver Criminal History Record Check Clearance","introHtml":"Ask a question about Criminal History Record Check Clearance for School Bus Drivers/Transportation Monitors","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[54],"key":""},{"id":"100","name":"School Nurse I, II, III","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"School Nurse I, II, III","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"203","name":"Science 5-9/Physical Science","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Science 5-9/Physical Science","introHtml":"For educators that have been issued Science 5-9 licenses (endorsement no longer available)","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[61],"key":""},{"id":"84","name":"Statement of Eligibility (SOE) for SBLP","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Statement of Eligibility (SOE) for SBLP","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"92","name":"Submit a New Application in EIS","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Submit a New Application in EIS","introHtml":"Duplicate endorsement errors, Two EIS accounts/Ed ID's","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"91","name":"Submit a Renewal in EIS","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Submit a Renewal in EIS","introHtml":"Entering in PD, Apply link issues","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"114","name":"Submitted Application consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a submitted application. Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Submitted Application consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"107","name":"Suggestion for new feature","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Suggestion for new feature","introHtml":"Share your ideas for consideration to improve what is available in the Help Desk/Knowledge Base.","icon":10498,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[32],"key":""},{"id":"115","name":"Technical consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a technical consult (Credentialing rules/laws). Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Technical consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"83","name":"Transcript Analysis","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Transcript Analysis","introHtml":"For Administrative endorsements only","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"95","name":"Uploading/Using Documents in your EIS account","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Uploading/Using Documents in your EIS account","introHtml":"Assistance with uploading documentation for application, downloading copy of license, Intern Authorization or SOE","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"111","name":"Direct Email","descriptionHtml":"","callToAction":"Direct Email","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"172","name":"Window Customer","descriptionHtml":"","callToAction":"Window Customer","introHtml":"Entered by staff for someone that inquired at the window.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"I am a New Applicant or want to Add an Endorsement to an existing license"},{"id":60,"name":"Site-Based Licensing Plan (issued SOE/after hire)"},{"id":61,"name":"Specific Endorsement Assistance"},{"id":28,"name":"I want to Renew a NH license"},{"id":54,"name":"Criminal History Record Check Clearance Inquiries"},{"id":30,"name":"I want help using myNHDOE or EIS (Educator Information System)"},{"id":29,"name":"I represent a NH school employer (SAU/District/Charter/Non-Public)"},{"id":65,"name":"I represent a NH IHE PEPP Program"},{"id":31,"name":"I want Technical Assistance"},{"id":32,"name":"Feedback"},{"id":35,"name":"Phone Consult Scheduling"}],"orderMapping":{"31":[98,178,94,117,96,112],"60":[230,231],"61":[232,203],"26":[105,104,77,79,80,84,81,82,83,99,100,101,213],"54":[227,226,206],"65":[180,235],"32":[108,107,109],"30":[90,118,89,92,91,95],"35":[116,115,113,114],"29":[236,110,102,93,103,247,179],"28":[86,85],"25":[69,70,71,72,74,75,76]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d10b7c9-40e5-3e58-ae56-f22f62299d77","appLinkName":"System Confluence","appLinkUrl":"https://nhdoepm.atlassian.net/wiki","spaceKey":"CHD","spaceName":"Credentialing Help Desk","spaceUrl":"https://nhdoepm.atlassian.net/wiki/spaces/CHD","isServer":false},"labels":[],"projectKey":"CHD","serviceDeskId":6,"kbLinkDomainURLs":["https://nhdoepm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"Welcome! We are here to assist with your Credentialing inquiries.","userLanguageMessageWiki":"We process requests in the order received by subject. Due to the time of year and volume, responses may take up to several days.\nIf the Help Desk finds an article for you that answers your inquiry, please scroll to the bottom of the article and give it a thumbs up! This will help us improve our Knowledge Base.\nTo review our Help documentation and see our Important Announcements, you can also use this link: <a href=\"https://nhdoepm.atlassian.net/wiki/spaces/CHD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Credentialing Knowledge Base</a>","defaultLanguageHeader":"Welcome! We are here to assist with your Credentialing inquiries.","defaultLanguageMessage":"We process requests in the order received by subject. Due to the time of year and volume, responses may take up to several days.\n\nIf the Help Desk finds an article for you that answers your inquiry, please scroll to the bottom of the article and give it a thumbs up! 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