Service Desk

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Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"171","name":"Special Circumstances","descriptionHtml":"","callToAction":"Special Circumstances","introHtml":"Use this link to request help with specific student data questions (e.g., unusual enrollment situations) that have not triggered an error or an anomaly, but for which you need clarification. Please include your district's name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"170","name":"SASID Merge","descriptionHtml":"","callToAction":"SASID Merge","introHtml":"Use this link when you've identified a student with a duplicate SASID in i4see and need the SASIDs for the student merged. 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Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"17","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain applications or systems? We'll help you out.","icon":10472,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"58","name":"ESS questions","descriptionHtml":"","callToAction":"ESS questions","introHtml":"Submit an ESS data collection question.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[22],"key":""},{"id":"37","name":"Errors and Warnings","descriptionHtml":"","callToAction":"Errors and Warnings","introHtml":"Receiving a validation error/warning on your submission?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"19","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"34","name":"Update Certified File","descriptionHtml":"","callToAction":"Update Certified File","introHtml":"Need a update made to a certified file?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"24","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"35","name":"Formatting errors/uploading issues","descriptionHtml":"","callToAction":"Formatting errors/uploading issues","introHtml":"Are you having formatting issues or trouble uploading your submission?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"20","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"18","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"47","name":"Update Certified File","descriptionHtml":"","callToAction":"Update Certified File","introHtml":"Use this link to request changes to certified files. 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