Jira Service Management

{"xsrfToken":"6fd08c93-7ce6-4996-b4b0-2da4a5de28d2_e5e5f8f321a69b4784dd73eef8d807a987444c62_lout","branding":{"id":"2","key":"ihd","name":"Data Collection & Reporting Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#010a06","headerLinkHoverBGColor":"#010a06","headerBadgeColor":"#010a06"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NH DOE Help Desk","sharedPortalName":"NH DOE Help Desk","userInitialAnnouncementHeader":"Welcome to the NH DOE Help Desk. To submit a request, please select the correct department below. ","translations":{"en-US":{"helpCenterTitle":"NH DOE Help Desk","sharedPortalName":"NH DOE Help Desk","announcementHeader":"Welcome to the NH DOE Help Desk. To submit a request, please select the correct department below. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3b413b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"ihd","projectId":10003,"serviceDeskId":2,"name":"Data Collection & Reporting Help Desk","description":"Welcome! You can raise issues for i4see, ESS, ESOL, Assessment or iReport here. \nEducator Information System (EIS) questions should go through the <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/portal/6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Credentialing Help Desk</a>.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"202","name":"System Enhancement and Feature Suggestions","descriptionHtml":"","callToAction":"System Enhancement and Feature Suggestions","introHtml":"","icon":10480,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[53],"key":""},{"id":"200","name":"Staff Update","descriptionHtml":"Click Here for Staff Update Instructions. <a href=\"https://nhdoepm.atlassian.net/servicedesk/customer/kb/view/1213071361\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://nhdoepm.atlassian.net/servicedesk/customer/kb/view/1213071361</a>","callToAction":"Staff Update","introHtml":"Please use this form to submit SAU and school administration staff changes.","icon":10528,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[11],"key":""},{"id":"17","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain applications or systems? We'll help you out.","icon":10472,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"37","name":"Errors and Warnings","descriptionHtml":"","callToAction":"Errors and Warnings","introHtml":"Receiving a validation error/warning on your submission?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"19","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"24","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"20","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"18","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"22","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"16","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"23","name":"BOY Submission","descriptionHtml":"","callToAction":"BOY Submission","introHtml":"Having trouble with your BOY Submission Upload?","icon":10470,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"29","name":"BOY Submission","descriptionHtml":"","callToAction":"BOY Submission","introHtml":"Having trouble with your BOY submission upload?","icon":10508,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"21","name":"EOY Submission","descriptionHtml":"","callToAction":"EOY Submission","introHtml":"Having trouble with your EOY submission upload?","icon":10508,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"25","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"31","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"35","name":"Formatting errors/uploading issues","descriptionHtml":"","callToAction":"Formatting errors/uploading issues","introHtml":"Are you having formatting issues or trouble uploading your submission?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"47","name":"Update Certified File","descriptionHtml":"","callToAction":"Update Certified File","introHtml":"Use this link to request changes to certified files. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"58","name":"ESS questions","descriptionHtml":"","callToAction":"ESS questions","introHtml":"Submit an ESS data collection question.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[22],"key":""},{"id":"199","name":"Assessment/Testing","descriptionHtml":"","callToAction":"Assessment/Testing","introHtml":"Use this link to submit questions about Assessment and Testing.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"34","name":"Update Certified File","descriptionHtml":"","callToAction":"Update Certified File","introHtml":"Need a update made to a certified file?","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"48","name":"Formatting errors/uploading issues","descriptionHtml":"","callToAction":"Formatting errors/uploading issues","introHtml":"Use this link to request help with formatting and submission errors. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"57","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Use this link to request help with miscellaneous items. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"193","name":"ESOL Other","descriptionHtml":"","callToAction":"ESOL Other","introHtml":"Use this link to request help with miscellaneous items. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[51],"key":""},{"id":"121","name":"iReport Issues","descriptionHtml":"","callToAction":"iReport Issues","introHtml":"Use this link to submit iReport Issues","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[36],"key":""},{"id":"171","name":"Special Circumstances","descriptionHtml":"","callToAction":"Special Circumstances","introHtml":"Use this link to request help with specific student data questions (e.g., unusual enrollment situations) that have not triggered an error or an anomaly, but for which you need clarification. Please include your district's name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"190","name":"Technical Assistance","descriptionHtml":"","callToAction":"Technical Assistance","introHtml":"Use this link when you have a question about a feature or function of the system or if you are a new user requesting support/training","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[51],"key":""},{"id":"59","name":"Errors, Warnings, and Anomalies","descriptionHtml":"","callToAction":"Errors, Warnings, and Anomalies","introHtml":"Use this link if you're receiving a validation error/warning after your submission reaches the work queue, or if you have a question about an Anomaly Report. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"170","name":"SASID Merge","descriptionHtml":"","callToAction":"SASID Merge","introHtml":"Use this link when you've identified a student with a duplicate SASID in i4see and need the SASIDs for the student merged. Please include your district's name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"191","name":"Student Data","descriptionHtml":"","callToAction":"Student Data","introHtml":"Use this link when you notice a student-specific error (e.g., incorrect spelling, incorrect EL status or grade-level).","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[51],"key":""},{"id":"194","name":"Warning, Errors, and Anomalies","descriptionHtml":"","callToAction":"Warning, Errors, and Anomalies","introHtml":"Use this link if you're receiving a validation error/warning after your submission reaches the work queue, or if you have a question about an Anomaly Report. Please include the district name in your ticket.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[51],"key":""},{"id":"192","name":"School Annual Data and Calendar","descriptionHtml":"","callToAction":"School Annual Data and Calendar","introHtml":"Use this link to submit questions about the School Annual Data tab or the School Annual Calendar tab.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"i4see Issue"},{"id":51,"name":"ESOL"},{"id":22,"name":"ESS - Education Statistic System - Public & Nonpublic Schools"},{"id":36,"name":"iReport"},{"id":53,"name":"System Enhancement and Feature Suggestions"}],"orderMapping":{"5":[21,29],"22":[58],"36":[121],"53":[202],"51":[194,191,190,193],"11":[199,192,48,59,47,170,171,200,57],"6":[21,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d10b7c9-40e5-3e58-ae56-f22f62299d77","appLinkName":"System Confluence","appLinkUrl":"https://nhdoepm.atlassian.net/wiki","spaceKey":"IHD","spaceName":"i4see Help Desk","spaceUrl":"https://nhdoepm.atlassian.net/wiki/spaces/IHD"},"labels":[],"projectKey":"IHD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"We are ready to assist you!","userLanguageMessageWiki":"When inquiring about an issue with a particular student's data, DO NOT include the student's name and SASID together in the ticket. This is a violation of NH law. Whenever possible, please provide the SASID only.","defaultLanguageHeader":"We are ready to assist you!","defaultLanguageMessage":"When inquiring about an issue with a particular student's data, DO NOT include the student's name and SASID together in the ticket. This is a violation of NH law. Whenever possible, please provide the SASID only.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"NH DOE Help Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://nhdoepm.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}