Jira Service Management

{"xsrfToken":"e42b1436f5aaa6a6b628706f2025d5ff57e96516_lout","branding":{"id":"6","key":"chd","name":"Credentialing Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#010a06","headerLinkHoverBGColor":"#010a06","headerBadgeColor":"#010a06"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","userInitialAnnouncementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. ","translations":{"en-US":{"helpCenterTitle":"NHED Help Desk","sharedPortalName":"NHED Help Desk","announcementHeader":"Welcome to the NHED Help Desk. To submit a request, please select the correct department below. 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numbers, date of birth, and password information.","callToAction":"Business Administrator Early Renewal","introHtml":"For educators with an already issued Business Administrator license.","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[61],"key":""},{"id":"112","name":"Check the Status of an application","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Check the Status of an application","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[31],"key":""},{"id":"101","name":"Educational Interpreter/Transliterator","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Educational 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Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"236","name":"myNHDOE/EIS role assignment requests","descriptionHtml":"","callToAction":"myNHDOE/EIS role assignment requests","introHtml":"Submit requests to assign staff an EIS role in myNHDOE","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[29],"key":""},{"id":"82","name":"National/Regional","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"National/Regional","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"235","name":"NH PEPP Clinical Educator Comparability","descriptionHtml":"","callToAction":"NH PEPP Clinical Educator Comparability","introHtml":"Requests from staff of NH IHE PEPP's regarding Clinical Educator selection.","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[65],"key":""},{"id":"77","name":"NH state approved educator preparation program","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"NH state approved educator preparation program","introHtml":"Includes assistance with Test Evaluations and program completion recommendations","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"94","name":"Obtain a Credential Verification or Apostille","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Obtain a Credential Verification or Apostille","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[31],"key":""},{"id":"247","name":"One-Year Certificate of Eligibility","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"One-Year Certificate of Eligibility","introHtml":"Inform Bureau of Credentialing of intent to hire or extension","icon":10489,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[29],"key":""},{"id":"79","name":"Out-of-state approved educator preparation program","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Out-of-state approved educator preparation program","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"99","name":"Paraeducator I and II","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Paraeducator I and II","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"118","name":"Payment Issues","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Payment Issues","introHtml":"If you have quit or timed out of the application wizard, EIS will not permit another attempt for 24 hours. Please confirm on your bank/credit card account that you have not been charged and begin your submission again in 24 hours. If you have been charged and do not see a pending application/endorsement, or have been charged more than once, please submit a Help Desk request here.","icon":10484,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[30],"key":""},{"id":"81","name":"Portfolio/Oral Board","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Portfolio/Oral Board","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"113","name":"Pre-application consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a pre-application inquiry. Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Pre-application consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"109","name":"Problem?","descriptionHtml":"","callToAction":"Problem?","introHtml":"Let us know how we can provide excellent customer service.","icon":10489,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[32],"key":""},{"id":"179","name":"Professional Development Master Plan submission","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Professional Development Master Plan submission","introHtml":"Support for NH employers with a Professional Development Master Plan","icon":10482,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[29],"key":""},{"id":"96","name":"Provide Professional Development to NH educators","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Provide Professional Development to NH educators","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[31],"key":""},{"id":"86","name":"Recommended Renewal","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Recommended Renewal","introHtml":"Renew with a Recommendation while employed under a NHDOE approved Professional Development Master Plan (PDMP)","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[28],"key":""},{"id":"89","name":"Request a Name Change","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Request a Name Change","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"178","name":"Request an Experienced Educator Upgrade (EEL)","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Request an Experienced Educator Upgrade (EEL)","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[31],"key":""},{"id":"231","name":"Revisions (BOP/EOP)","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Revisions (BOP/EOP)","introHtml":"Questions about a NHED request for a revision of your BOP or EOP","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[60],"key":""},{"id":"206","name":"School Bus Driver Criminal History Record Check Clearance","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"School Bus Driver Criminal History Record Check Clearance","introHtml":"Ask a question about Criminal History Record Check Clearance for School Bus Drivers/Transportation Monitors","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[54],"key":""},{"id":"100","name":"School Nurse I, II, III","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"School Nurse I, II, III","introHtml":"","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"203","name":"Science 5-9/Physical Science","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Science 5-9/Physical Science","introHtml":"For educators that have been issued Science 5-9 licenses (endorsement no longer available)","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[61],"key":""},{"id":"84","name":"Statement of Eligibility (SOE) for SBLP","descriptionHtml":"Do not submit personally identifiable information such as Social Security 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issues","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"114","name":"Submitted Application consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a submitted application. 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Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"107","name":"Suggestion for new feature","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Suggestion for new feature","introHtml":"Share your ideas for consideration to improve what is available in the Help Desk/Knowledge Base.","icon":10498,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[32],"key":""},{"id":"115","name":"Technical consult","descriptionHtml":"Use this request to schedule a phone consult regarding help with a technical consult (Credentialing rules/laws). Provide your phone number and a few days/times that we can schedule with you. Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Technical consult","introHtml":"These are scheduled in the order received. Please expect the scheduling process may take up to 5 business days.","icon":10466,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[35],"key":""},{"id":"83","name":"Transcript Analysis","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Transcript Analysis","introHtml":"For Administrative endorsements only","icon":10505,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"95","name":"Uploading/Using Documents in your EIS account","descriptionHtml":"Do not submit personally identifiable information such as Social Security numbers, date of birth, and password information.","callToAction":"Uploading/Using Documents in your EIS account","introHtml":"Assistance with uploading documentation for application, downloading copy of license, Intern Authorization or SOE","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[30],"key":""},{"id":"111","name":"Direct Email","descriptionHtml":"","callToAction":"Direct Email","introHtml":"","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"172","name":"Window Customer","descriptionHtml":"","callToAction":"Window Customer","introHtml":"Entered by staff for someone that inquired at the window.","icon":10458,"iconUrl":"https://nhdoepm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"I am a New Applicant or want to Add an Endorsement to an existing license"},{"id":60,"name":"Site-Based Licensing Plan (issued SOE/after hire)"},{"id":61,"name":"Specific Endorsement Assistance"},{"id":28,"name":"I want to Renew a NH license"},{"id":54,"name":"Criminal History Record Check Clearance Inquiries"},{"id":30,"name":"I want help using myNHDOE or EIS (Educator Information System)"},{"id":29,"name":"I represent a NH school employer (SAU/District/Charter/Non-Public)"},{"id":65,"name":"I represent a NH IHE PEPP Program"},{"id":31,"name":"I want Technical Assistance"},{"id":32,"name":"Feedback"},{"id":35,"name":"Phone Consult Scheduling"}],"orderMapping":{"31":[98,178,94,117,96,112],"60":[230,231],"61":[232,203],"26":[105,104,77,79,80,84,81,82,83,99,100,101,213],"54":[227,226,206],"65":[180,235],"32":[108,107,109],"30":[90,118,89,92,91,95],"35":[116,115,113,114],"29":[236,110,102,93,103,247,179],"28":[86,85],"25":[69,70,71,72,74,75,76]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d10b7c9-40e5-3e58-ae56-f22f62299d77","appLinkName":"System Confluence","appLinkUrl":"https://nhdoepm.atlassian.net/wiki","spaceKey":"CHD","spaceName":"Credentialing Help Desk","spaceUrl":"https://nhdoepm.atlassian.net/wiki/spaces/CHD","isServer":false},"labels":[],"projectKey":"CHD","serviceDeskId":6,"kbLinkDomainURLs":["https://nhdoepm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"Welcome! 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