EIS Technical Issues: Payment Processing
Due to a significant increase in internet traffic across the country we have been experiencing problems with network communication between EIS and our payment processor. We are aware of issues with the billing process, are working to resolve the issue, and refunds will be issued as promptly as possible. Please use our Payment Troubleshooting information.
Test Center Closures due to Covid-19 and employment options (update as of 5/6/2020)
Please be advised the BoC cannot waive a test requirement nor can we issue a credential that requires a passing score on a test without documentation of such a score.
One of the consequences of the current Covid-19 situation in the U.S. is the temporary closure of both ETS Praxis and Pearson Foundations of Reading test centers. The Bureau of Credentialing (BoC) is aware of, and sympathetic to, the difficulty this creates for those in-state graduates and out of state applicants who have not yet taken and/or passed tests required for licensure.
Praxis at Home Testing/ Remote Praxis Testing
ETS will be releasing information around May 11, 2020 explaining their new testing option to enable testing candidates to take tests remotely instead of in a testing center. Below are answers to the most common questions. More information will be available from the ETS website around May 11, 2020. View the ETS presentation from 5/6/2020.
When will testing be available? Where? Proctoring?
Test registration will open on May 15, 2020. Test delivery will start on May 18, 2020. Testing will only be open to candidates based in the US or its territories. Tests will be proctored remotely by live proctors as well as AI. ETS has used this system for 10+ years for other testing products it offers.
Which tests are available?
ETS is making their 30 most popular tests available to start including Praxis Core exams, Elementary Education exams, Many SPED exams, ESOL and several others. The full list will be posted on the ETS website. ETS anticipates adding another 10+ exams to the list in early June.
How do I register?
Exam candidates will register on the ETS website. The process is virtually identical and will include information on minimum equipment requirements and space/ environmental requirements.
What are the minimum computer specifications to test remotely? Other requirements?
Upon registration, ETS will work with the candidate to verify that their equipment and environment meet the criteria. The tests are only available at this time on Windows based computers and laptops. Other platforms and devices are not eligible including Macs (unless running Windows), tablets and phones. Additionally, the candidate will be required to show the proctor their testing space with a webcam prior to starting the test. Most other requirements are similar to what a candidate would encounter at a testing center. ETS will post a full list on its website.
Can I take the exam anywhere?
No. The exam must be taken in a private space. This can be a room at home or an office. If another person enters during the session, the exam will end immediately. The candidate will not be allowed to take notes on paper but can use an erasable white board.
What accommodations will be made for testing candidates with disabilities?
Accommodations are available. Candidates should contact ETS Disability Services directly for assistance.
What about Foundations of Reading and other non-ETS exams?
You may check the testing company’s website directly for updated information.
Is there a change to the In Process of Licensure Authorization (IPLA) process in place now?
There is no change at this time. Please contact the Bureau of Credentialing with further questions.
In order to facilitate the employment of in-state graduate and out of state applicants who have not yet passed a required tests, the potential employer has an option known as In Process of Licensure Authorization (IPLA).
In-state graduates: We are aware that some NH IHEs consider passing the content knowledge test(s) to be a condition for program completion and submission of institutional recommendation while other IHEs do not. Please be advised the NH PEPP program approval process does not mandate the former. Institutional recommendation is necessary in order for the candidate to be able to submit an application for licensure. An IHE’s choice to withhold a licensure recommendation until the candidate passes the required content knowledge test means that some of their program completers will not be eligible for the issuance of an IPLA unless the institution changes its practice and therefore may not be employable.
Those who may not yet meet licensure requirements (in-state graduates without a recommendation due to testing, Statement of Eligibility applicants and portfolio/oral board candidates who are unable to complete testing) may be employable under an Emergency Authorization (EA) if the candidate holds at least a conferred Bachelor’s degree.
Executive Order #18: Fingerprints (update as of 7/29/2020) : Fingerprinting Guidance
Starting 7/27/2020, the NH State Police (SP) will begin fingerprinting on a volunteer basis in certain SP locations. Executive Order #18 still remains in effect and the requirement for fingerprinting is still differed.
However, individuals may opt to set up an appointment on a volunteer basis at one of the select printing locations if they so choose, by calling 603-223-3867. Fingerprinting will be done by appointment only. Customers are required to wear a mask and will be subjected to the pre-screening questions as well as a temperature check. (NH no longer in State of Emergency)
Executive Order #64 re: Emergency Authorizations: Please see the following link for information about the suspension of the one-time per person limitation on Emergency Authorizations. (NH no longer in State of Emergency)
October 5, 2020 Applications Have Been Temporarily Suspended
Recent changes to the administrative rules governing the pathways to a New Hampshire educator credential including corresponding fees have necessitated a revision to the Educator Information System (EIS), New Hampshire’s online educator licensing system. The Department of Education is taking this opportunity to make additional modifications to EIS which are intended to provide an improved applicant interface and the ability to better track the application process.
For this reason we have had to temporarily suspend the online application process. It is expected that this temporary interruption in applications should last no longer than two weeks. While we apologize for any inconvenience this may cause the field we sincerely believe it will be outweighed by improved application processing time and customer service. While changes are being deployed in the Educator Information System, if employment is imminent please use our Paper Applications to apply. Note that paper applications take longer to get to us and to be processed.
For additional details: Information Regarding Revised Credentialing Rules
4/14/20 Due to the effects of Covid-19 on legislative approvals and the administrative rules process, the State Board of Education was forced to extend all current rules and fees regarding initial and renewal of educator licenses.
Therefore there will not be a fee reduction in this fiscal year as was originally projected. The reduction is now projected to take effect this fall.
There is no longer a reason to delay renewing your license. Please renew your license as soon as is practical remembering that the deadline is June 30, 2020 for those credentials expiring this year.
1/6/2020: The NH State Board of Education may adopt a new fee schedule in the spring of 2020. Please be advised that the fee for educator license renewal is tentatively expected to decrease to $120 after rule adoption from the current fee of $130. The fee for paraeducator license renewal is tentatively expected to decrease to $10 after rule adoption from the current fee of $25. While renewal applications may be submitted after January 1st, 2020, note that any applications submitted prior to the rule adoption will not be issued refunds.
After rule adoption additional communication will be emailed from our office to notify potential renewal applicants.
For educators and paraeducators employed under a NH Professional Development Master Plan: The Superintendent/Head of School may submit recommendations for license renewal after January 1st, 2020. The date the Superintendent/Head of School submits the renewal through EIS (Educator Information System) has no bearing on the fee an applicant is charged. The fee is determined upon date of application.
The Bureau of Credentialing is continuing to implement enhancements to the Educator Information System (EIS) to decrease processing time and increase convenient service for those in field. Currently we are transitioning to electronic licenses and Intern Authorizations (IA). As of 5/31/19 licenses and IA’s will no longer be printed on paper. Issued licenses and IA’s can be validated in the Educator Search
As of 6/19/2019, Credentialing no longer mails letters regarding application processing. A status of "Awaiting Applicant Response" in myNHDOE/EIS/Educator/View Your Credentials after this date means that your application has been reviewed and requirements still need to be met. An email will be sent and uploaded to your EIS/Educator/View Your Credentials/Emails. Letters from 3/1/19 to 6/18/19 are available in EIS/Educator/View Your Credentials/Documents. Letters prior to 3/1/19 were mailed via USPS and are not available for viewing in your account.
As of 11/15/2018, Credentialing will no longer accept the following documents via mail or email: Experience Letters, GED/HiSET, Industry Credentials, National Licenses, Official Transcripts, Out of State Educator Credentials, Professional Licenses, Program Verifications, Reference Letters, Renewal Audit documents, Résumés, and Test Score Reports. Please log into myNHDOE to upload these documents directly into your Educator Information System account.
Document Upload Instructions